OUR POLICIES
The following policies enable us to provide our dealers with great value. Please review these policies before you place your order.
General:
Initial minimum order $1,000 and a valid furniture resale tax permit required. Commercial retail space documentation required. Subsequent ship out order minimum $1000. Subsequent pickup order minimum $500. Account must maintain activity within 6 months or initial minimum is required to re-activate.
Terms:
Net
30 days upon approved credit, or prepaid. Funds must be guaranteed (cash, wire transfer, cashier's check, money order) unless otherwise approved. Company checks must be approved by management. NO PERSONAL OR TEMPORARY CHECKS
No COD shipments.
Shipments:
All shipments are FOB our warehouse by common carriers. Freight
Collect.
Freight:
Most items are received within 1 to 10 working days.
Unshipped items must be re-ordered. We do not back order.
No UPS shipments.
Damaged Shipments:
Any claims for damaged merchandise must be made against
the freight carrier.
Before signing the freight bill, please check all cartons for possible damage by the carrier.
Defective Merchandise:
There
are no returns or exchanges on new merchandise in good condition.
There are no returns or exchanges on "Close Outs".
Crown Mark must be notified the day of receipt of merchandise or the next business day when there are any shortages or damages.
Defective returns must be in original packaging.
Crown Mark will send the parts to repair any defective goods either by UPS or with the next order.
Please note that spare parts with glass, marble, ceramic, mirrors, and some oversized pieces can not be sent by UPS.
Requests for spare parts must be placed no later 90 days after shipment.
Crown Mark does not offer a warranty to the consumer. Any warranty offered is based solely at the discretion and is the responsibility of the retailer from whom the product is purchased.
Please be advised that Crown Mark's furniture
is for household use only, and is not intended for
commercial use.
Please note that various lighting and computer screen settings can impact online image appearances versus in-person products.